Finally my business is Less Annoying!
January 11, 2017

Finally my business is Less Annoying!

Ray Lévesque, MA | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Less Annoying CRM

We have leads coming in from trade shows, wine and cheese events, personal marketing, radio ads, website inquiries, and Facebook. We use Less Annoying CRM across the whole organization. It keeps our calendar and organizes our multiple streams of leads and follow up.
  • I sent several lists to import@lessannoyingcrm.com and they did all the imports for me. A definite time saver. No extra charge!
  • Easy to add and delete people and to manage access by each user.
  • Easy to merge and purge duplicates.
  • Most of all, the prompt replies to questions about the system (answered quickly and very well). These are real pros!
  • I'm looking to explore how to integrate emails but haven't done so yet.
  • I'd like to be able to set some fields with forced answers such as YES/NO, or up to 5K, up to 10K, etc.
  • I'd like to be able to dictate answers into the field but maybe that's a job for Siri or Cortana.
  • It has given us the ability to organize our overlapping areas and identify missing opportunities. It has allowed us to hire someone full time.
  • It makes us more professional since we are a multiple site team often working remotely. This keeps us coordinated.
  • This makes all leads transparent and immediately available to the sales staff instead of being buried in the marketing pipeline. Faster turnaround.
The others that I looked at had cumbersome pricing structures. This is the best by far. Startup was instantaneous. Others had an onboarding sequence. Phone and email support was thorough, personal and did not require reliance on a ticketing system or a queue that ended up in another country.
I'm not looking for Salesforce, data mining, or automated marketing. So this does what we need right now but with a lot of features!

Less Annoying CRM Feature Ratings

Customer data management / contact management
10
Workflow management
Not Rated
Territory management
Not Rated
Opportunity management
10
Integration with email client (e.g., Outlook or Gmail)
Not Rated
Contract management
Not Rated
Quote & order management
Not Rated
Interaction tracking
Not Rated
Channel / partner relationship management
Not Rated
Case management
Not Rated
Help desk management
Not Rated
Lead management
Not Rated
Email marketing
Not Rated
Task management
10
Reporting
10
Forecasting
Not Rated
Pipeline visualization
Not Rated
Customizable reports
Not Rated
Custom fields
10
Scripting environment
Not Rated
API for custom integration
Not Rated
Not Rated
Role-based user permissions
Not Rated
Mobile access
10

Less Annoying CRM Support

Simply outstanding! I am a very experienced customer service professional and I have not seen a company with their act so together in a long time!
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
Not kept informed
No - There is no charge for tech support.
I had several thousand contacts to enter but had little time to do it, and they were in various formats. They just had me send the leads over and everything was done the same or next day from submitting the request. Outstanding turnaround!