Beginning Impressions - Lifesize Video Conferencing
Updated January 17, 2018
Beginning Impressions - Lifesize Video Conferencing
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Lifesize Video Conferencing
We are currently looking at using Lifesize Video Conferencing to enhance distance learning and virtual field trips for students as well as a tool for staff to communicate and collaborate in small groups.
- Easy to use
- Less "IP based" and more "people based" on surface
- Smaller product categories than other companies make choosing the right product easy
- Currently no view only mode for conferences via web browser
- Would like more roles available to be assigned to users rather than just admin vs. user
Lifesize Video Conferencing Feature Ratings
Using Lifesize Video Conferencing
- Vendor calls, even phone only
Information Technology - testing phase
Evaluating Lifesize Video Conferencing and Competitors
- Price
- Product Features
- Product Usability
- Product Reputation
- Prior Experience with the Product
- Vendor Reputation
- Positive Sales Experience with the Vendor
- Analyst Reports
- Third-party Reviews
Usability of the the product was key. It had to be simple for anyone to pickup and know how to use without IT training.
Lifesize Video Conferencing Support
| Pros | Cons |
|---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support cares about my success Quick Initial Response | None |
Not Sure - We had additional support for hardware just in case, but felt not need for a premium support service as the standard support was more than adequate for us.
No - Never experienced a bug to report
We had some issues early on with trying to determine the cause of the call freezing and was quickly connected to a video call with a tech to help diagnose this.