Lifesize Review
Updated April 13, 2018
Lifesize Review
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Lifesize Video Conferencing
Lifesize Video Conferencing is used across the entire organization. We have offices across 2 states, and it allows departments to hold meetings without requiring people to travel. Remote employees use the desktop version to connect to conference rooms and other staff members.
- It's easy to invite people with and without Lifesize Cloud accounts to a meeting.
- Video calls can be made through a web browser. We don't have to require attendees to install software.
- The desktop client can be pushed out using Active Directory group policies
- The Lifesize Cloud management portal is a bit clunky. It could use a redesign.
- Travel has been reduced significantly
- Collaboration between offices has been increased as teams meet regularly to discuss projects and procedures
- State agencies and groups have begun using our offices to hold video conferences because of the quality and ease of use
- Cisco TelePresence
Features are comparable, but Lifesize is much less expensive.
Lifesize Video Conferencing Feature Ratings
Using Lifesize Video Conferencing
2 - All members of IT are responsible for providing support for the systems, but it only requires basic technical knowledge. It's not a difficult system to support or maintain. User creation and client installations are very straightforward.
- Reduce travel cost between remote offices
- Increase communication within departments
- Conduct multi-site staff trainings
- Conduct customer/client conference calls and webinars
- Provide equipment access to partner organizations
- We had a board member participate in a board meeting from a cafe in Paris while on vacation.
- Our conference rooms have been loaned out to State agencies for collaboration meetings on several occasions.
25 - All business functions have used the conferencing equipment. Staff training, manager meetings, new hire orientations, and Board of Director meetings have all been conducted using the equipment.
Evaluating Lifesize Video Conferencing and Competitors
I wouldn't change anything. We're happy with our selection, and our implementation partner was and continues to be outstanding. This project was extremely well received within my organization, and continues to pay dividends today.
- Price
- Product Features
- Product Usability
As a non-profit, price is always an important factor for us when purchasing new technology. When we compared Lifesize to other solutions, we found that usability and features were comparable, but the cost was quite a bit lower. At that point, it was an easy decision to make, and we have no regrets.
Lifesize Video Conferencing Implementation
- Vendor implemented
Yes - We had a multi-office installation. The equipment was installed in our headquarters first, followed by several remote offices.
Change management was minimal
- We only had one minor issue with scheduling a 3rd part vendor to mount a monitor. It was quickly sorted out and the implementation proceeded smoothly.
Lifesize Video Conferencing Training
Configuring Lifesize Video Conferencing
No - we have not done any customization to the interface
No - we have not done any custom code
Lifesize Video Conferencing Support
| Pros | Cons |
|---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response | None |
We were having a problem with conferences freezing when multiple offices connected. I worked with support to create an online meeting room so they could monitor the traffic to troubleshoot the problem. Once the cause was identified a fix was released in a patch.
Using Lifesize Video Conferencing
| Pros | Cons |
|---|---|
Like to use Relatively simple Well integrated Consistent Quick to learn Convenient Familiar | Requires technical support |
- Connecting to other conference rooms or telephones
- Connecting the system to a PBX
Yes - The app works well on an iPhone.