Four years of Lifesize Icon in our company.
Updated February 22, 2017

Four years of Lifesize Icon in our company.

Jiri Stransky | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Lifesize Video Conferencing

Other than English language implementations. I had an issue because a non-English letter has been used in a list of users.
We use it on a daily basis. Actually, we use 5 Icon devices and 5 accounts for key users. We use Icon devices for regular meetings between four worldwide sites. It is used by inter-department teams for communication between departments in more sites. It is definitely better than just telco, or Skype. It is more than a common meeting. From my point of view, it was good a decision for the integration of international teams. Travel is not needed so much for regular cooperation.
  • Good quality of video
  • Screen share is really good
  • It is a secured solution
  • Better interaction bettween connected sites.
Uh, video conferencing? As I described in the previous [question], there should be a better interaction tool between connected sites.

Lifesize Video Conferencing Feature Ratings

High quality audio
9
High quality video
9
Low bandwidth requirements
7
Desktop sharing
6
Calendar integration
7
Meeting initiation
7
Record meetings / events
5
Slideshows
9
Live chat
7
Q&A
7
Participant roles & permissions
6

Evaluating Lifesize Video Conferencing and Competitors

Lifesize Video Conferencing Support

I, in fact, did not need support for any key function. But I had a problem because we had two accounts and needed to merge them into one. It took a long time to solve it and after that, another issue appeared where I had to spend a lot of time with support on the phone to clarify that problem is with a non-US letter in my name. UTF8 knows this letter, but internally Lifesize does not use UTF8. Shame :D.
ProsCons
Kept well informed
No escalation required
Quick Initial Response
Slow Resolution
Poor followup
Problems left unsolved
Need to explain problems multiple times
Yes - Yes, but it took a time.