Lightspeed POS
May 06, 2021

Lightspeed POS

Sean Anderson | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Overall Satisfaction with Lightspeed Retail POS

We use Lightspeed retail as our main interface with customer purchases. It is used in all of my locations. It creates more business problems than solves them.
  • Robust matrix system
  • 24/7 support
  • They have not had major updates to their system in years. The inventory system is stagnant. Although their inventory system is robust, it is outdated.
  • They do have 24-hour support, however, wait times are excessive and representatives have challenges understanding your issues.
  • Trying to get issues resolved can take months or never at all. Management is non-existent. Trying to reach a supervisor is impossible.
  • They have a culture of telling you what you want to hear but have no intentions of actually following through.
  • Lightspeed is a great solution if you are a small business just getting started. But if you are intending to grow and expand, Lightspeed will become detrimental to your growth.
  • The reporting/analytics is basic at best. They do offer paid options that are very expensive, but it is very robust. The basic reporting is very minimal.
  • In the beginning, they were great! But as we grew they did not.
  • They have become a hinderance to our growth.
The challenge with this is that because Lightspeed has such poor reporting with their POS, and the ability to actually see your data, it is nearly impossible to move to another POS without a very expensive integration process. So while I have explored these other options, I have been unable to see if they would be a better fit. However, on paper, these guys are set up to grow with you if you are a growing company.

Do you think Lightspeed Retail delivers good value for the price?

No

Are you happy with Lightspeed Retail's feature set?

No

Did Lightspeed Retail live up to sales and marketing promises?

No

Did implementation of Lightspeed Retail go as expected?

No

Would you buy Lightspeed Retail again?

No

If you are a very small business just doing it for fun with no intentions of growing or expanding, Lightspeed is a perfect solution. If you are more entrepreneurial and want to grow, Lightspeed will only hold you back. I highly recommend Lightspeed though, if you are just doing it for fun.