Khoros Review
August 23, 2017
Khoros Review
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with Khoros Care (Formerly Spredfast + Lithium)
Khoros is being used to provide customer support on social media for our customers.
- It is good at pulling in posts and mentions of our company, and organizing therm based on topic or issue.
- Allows agents to focus on conversations with customers to ensure the best experience possible.
- Tracks different data points so we can always work to improve how we use the system to create a better experience.
- Exporting data from Analytics is limited. The platform provides a lot of great data, but no way to export a lot of it.
- Backtagging should be able to be applied to closed and claimed conversations.
This is effective in ensuring customer complaints are dealt with timely, while sorting out the noise. This allows our agents to focus on our customers and not everything else.
1,000 to 5,000 per week