Great if you're looking to improve your QA process
May 01, 2023

Great if you're looking to improve your QA process

Anonymous | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User

Overall Satisfaction with Litmus

My team and I code out our emails and use custom design. We mainly use Litmus as part of our QA process. We use a QA checklist in our campaigns and always check rendering.

Pros

  • Render
  • Customer Service
  • Ease of use
  • Tracking pixels

Cons

  • I cannot troubleshoot within Litmus because our code gets "warped" as it's sent over.
  • Troubleshoot design
  • Picks up certain errors in our code that could effect our deliverability
  • Better deliverability improves the overall health of our companies comms
We have not totally integrated with Iterable. We mainly send our campaigns from Iterable over to Litmus and test rendering there. For reporting and analytics, we have integrated with Tableau.
We use Litmus with our internal CRM team. It is part of our QA process where the team must check renders. Our stakeholders do not review our comms in Litmus.
I have only done a demo with return path. They did have great software for deliverability and overall ESP health. Litmus's rendering functions is more robust that Iterable's, which is why our team decided to keep using it.

Do you think Litmus delivers good value for the price?

Not sure

Are you happy with Litmus's feature set?

Yes

Did Litmus live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Litmus go as expected?

I wasn't involved with the implementation phase

Would you buy Litmus again?

Yes

Our team basically uses Litmus for QA purposes as mentioned earlier. We mostly check our renderings, but our ESP (Iterable) also has this functionality. It would be great to see a deeper insight into analytics as well and more information on deliverability.

It is hard to code an email within Litmus because we use a lot of Iterable hosted snippets within our code.

Litmus Feature Ratings

Ability to test dynamic content
3
Mobile optimization
9
Email deliverability reporting
4
Standard reports
4
Custom reports
3
URL Validation
6
Link Tracking
6
Spam Testing
6
Email Previews
9

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