Best customer service software out there!
April 11, 2017
Best customer service software out there!
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with LiveAgent
In our company over 100 staff members including me use LiveAgent every day. It is a great software with a lot of functionality, customization, automation options. These makes the daily work so much easier and faster. We answer to queries of our clients both via ticket and chat form. This software is amazing for serving customers and even more!
- It allows you to customize it a lot for your own needs. So each agent can create his own workspace for the best productivity!
- Automation features, for example, creating rules for tickets is amazing and lets you achieve almost anything. For example, you can set up a rule which sends particular information to your own script on the web, gather more info and return it or do some action with it in your own systems.
- More API calls are welcome
- Support quality of LiveAgent themselves could improve
- It had only positive impact on our business. Lots of things were automated with the help of LiveAgent and the speed and quality of customer support agents improved tremendously.
- Jivo
Were using JivoChat for a while to answer live chat messages, however, after using LiveAgent I realized how much easier and better it is. You have everything in front of you, client history, etc., which helps you to identify the exact reason why a client is seeking support!