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Excellent
June 02, 2020

Excellent

Rob Ellard | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with LiveAgent

We use LiveAgent to manage a support help desk for two brands and also handle tickets for our online retail business. We use the knowledge base and accept tickets from the web portal, email, live chat and social media channels.
  • It works well. We migrated from Zendesk, which was straightforward, and look forward to using LiveAgent for years to come.
  • Whatsapp integration.
  • A better android app.
  • Integration with Linnworks.
  • Integration with oFlow.io.
  • We used an AppSumo deal so got a quick ROI.
A much lower investment for all features.
As quick as you'd expect support to be from a company that develops support software.

Do you think LiveAgent delivers good value for the price?

Yes

Are you happy with LiveAgent's feature set?

Yes

Did LiveAgent live up to sales and marketing promises?

Yes

Did implementation of LiveAgent go as expected?

Yes

Would you buy LiveAgent again?

Yes

A contact is made for support, through live chat, and if the issue isn't resolved it's turned into an email ticket.

LiveAgent Feature Ratings

Incident and problem management
10.0
Organize and prioritize service tickets
10
Expert directory
Not Rated
Subscription-based notifications
Not Rated
ITSM collaboration and documentation
Not Rated
Ticket creation and submission
10
Ticket response
10
Self Help Community
10.0
External knowledge base
10
Internal knowledge base
Not Rated
Multi-Channel Help
8.8
Customer portal
10
IVR
Not Rated
Social integration
5
Email support
10
Help Desk CRM integration
10