Love LiveAgent, make the switch today, you won't regret it!
June 12, 2020

Love LiveAgent, make the switch today, you won't regret it!

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with LiveAgent

I love this system. It's professional, easy to use and has all of the features we need within our company. I like that we can customise the chat feature and the knowledge base to feature our logo and business colours. I like that we can feature multiple users, departments and agents.
  • Customisation.
  • Ease of use.
  • Professionalism.
  • Great support within LiveAgent themselves.
  • Not so keen on the pause function.
  • I would like a better choice of sounds and notifications.
  • This has helped us gather leads whilst otherwise been unavailable.
I hated Zendesk we used them for 2 years and found them very unreliable and [unprofessional]. The system was laggy, bugged and beyond basic. It is nowhere near as good as LiveAgent and I am over the moon that we found them and decided to make the switch.
LiveAgent support team are always there when you need them. If you need help with billing, the system setup, techincal support, etc. you can reach them via telephone, email and my fav method, live chat. I use this service frequently and they are always happy to assist and quickly.

Do you think LiveAgent delivers good value for the price?

Yes

Are you happy with LiveAgent's feature set?

Yes

Did LiveAgent live up to sales and marketing promises?

Yes

Did implementation of LiveAgent go as expected?

Yes

Would you buy LiveAgent again?

Yes

We use live chat on our website and offline messages when live chat isn't available. It's a prefect function and helps gather leads during holidays and weekends. I love that the system can be programmed and rules created to suit the business needs. I am would like the pause function to be altered slightly but this is not a massive issue for us.

LiveAgent Feature Ratings

Organize and prioritize service tickets
10
Expert directory
7
Subscription-based notifications
4
ITSM collaboration and documentation
Not Rated
Ticket creation and submission
10
Ticket response
10
External knowledge base
10
Internal knowledge base
10
Customer portal
10
IVR
Not Rated
Social integration
Not Rated
Email support
10
Help Desk CRM integration
Not Rated