Amazing Product that Would be an Asset to any Company
June 18, 2020
Amazing Product that Would be an Asset to any Company
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with LiveAgent
LiveAgent is utilized by multiple departments at my company. We use the chat system and the email "ticket" system to easily manage our response time and workflow. We are a virtually-based company with staff all over the world so LiveAgent Desk has been an invaluable tool for us.
- Customizable labels and tags help our team members prioritize their workflows.
- Automated ticket system makes it easy to track related messages.
- Ability to configure the system for use in multiple departments.
- Report features could be enhanced to allow for more detailed and less generic reports.
- Auto-generated ticket numbers create confusion for some of our clients. Sometimes they remove the alpha-numeric ticket from the subject of the email so the response doesn't automatically attach to the original message.
- It's rare but we have seen messages end up in the "spam" folder for the associated email address and it's almost impossible to find the message or know that it exists since it doesn't show in LiveAgent.
- Less expensive than having multiple individual email accounts.
- LiveAgent has helped decrease our errors since it's more straightforward than sharing a traditional inbox with multiple team members.
- Sometimes the emails sent from LiveAgent end up in our customer's spam/junk folder because the auto-generated alpha-numeric ticket looks suspicious.
Do you think LiveAgent delivers good value for the price?
Yes
Are you happy with LiveAgent's feature set?
Yes
Did LiveAgent live up to sales and marketing promises?
Yes
Did implementation of LiveAgent go as expected?
I wasn't involved with the implementation phase
Would you buy LiveAgent again?
Yes