Works for what we need
August 13, 2020
Works for what we need
Score 6 out of 10
Vetted Review
Verified User
Overall Satisfaction with LiveAgent
This is used solely by the customer service department. We use it to share notes to collaborate to take care of customers efficiently and with good quality service. It creates a place for us to keep all customer information so there are no delays in response.
- Shared email with ability to assign tickets
- Everything is shared
- Compartmentalized Design
- Calls don't always work
- Ticket creation from phone calls is tricky
- Easier to keep track of customers and what they need
- Easy to find information to contact
Do you think LiveAgent delivers good value for the price?
Not sure
Are you happy with LiveAgent's feature set?
Yes
Did LiveAgent live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of LiveAgent go as expected?
Yes
Would you buy LiveAgent again?
Yes