Switching to Live Agent improved our Customer Experience
December 15, 2020
Switching to Live Agent improved our Customer Experience
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with LiveAgent
We switched to LiveAgent from a competing help desk and we are so pleased with the switch. We use it primarily for B2C purposes.
- We utilize tags to categorize our tickets both new and old and they really help us to keep all of our tickets organized.
- The knowledge base feature is a great tool to use if you don't want to build out an entire support portal of your own — it is simple to use and customizable.
- Simple, but we have never had an issue with emails being forwarded to Live Agent which was the problem we had with our last help desk. Live Agent is a reliable software.
- It would be nice to have a direct contact when we have questions who knows our account, but the chat feature on their website has worked fine when we have had questions.
- It is quite inexpensive for all we use it for. We have 4 agents who use it daily and it is beyond worth it for $29/user/month.
Do you think LiveAgent delivers good value for the price?
Yes
Are you happy with LiveAgent's feature set?
Yes
Did LiveAgent live up to sales and marketing promises?
Yes
Did implementation of LiveAgent go as expected?
Yes
Would you buy LiveAgent again?
Yes