Item: LiveAgent
Rating: 10
Author: Verified User

Use Cases and Deployment Scope

LiveAgent is being used across the whole organization. We receive and reply to e-mails, live chats and phone calls. Everything you need is in one place, under one contact person or user. You can add as many e-mail addresses as you want. You can also add as many departments and users as you want.

Pros and Cons

24/7 available
integration goes fast
you can always book a zoom call and things will be showed to you

WhatsApp integration
Instagram integration
LinkedIn integration

Return on Investment

It is great that everything is on one dashboard
Everything is saved on one dashboard
Calling goes very well

Key Insights

Do you think LiveAgent delivers good value for the price?

Yes

Are you happy with LiveAgent's feature set?

Yes

Did LiveAgent live up to sales and marketing promises?

Yes

Did implementation of LiveAgent go as expected?

Yes

Would you buy LiveAgent again?

Yes

Likelihood to Recommend

LiveAgent is well suited when you have a customer care department or your company is all and about customer care. You can call via VoIP, you can (live) chat, you can e-mail and listen to Voicemail messages. Integration with Social Media is available and you can add as many users and e-mail addresses as you want.

LiveAgent Review - 25/7 in the air!

Overall Satisfaction with LiveAgent