Great Ticketing System!
February 08, 2021

Great Ticketing System!

Chris Benschoter | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with LiveAgent

My school recently separated from the church that was hosting us, in the separation we needed a help-desk ticketing system, we eventually landed on LiveAgent and have not regretted the decision. LiveAgent is across the entire PreK - 8th Grade school for our help-desk ticketing system, it is intuitive and easy to use.
  • User friendly.
  • Easily configurable.
  • Superb support.
  • Have not come across any yet.
  • We have been using LiveAgent since August and the numbers are still being analyzed.
LiveAgent was way easier to configure and setup initially and was more customizable (branding, signatures, directory, notifications, etc.).

LiveAgent was also easier for our teachers and administrators to use, and had a smaller learning curve.

Do you think LiveAgent delivers good value for the price?

Yes

Are you happy with LiveAgent's feature set?

Yes

Did LiveAgent live up to sales and marketing promises?

Yes

Did implementation of LiveAgent go as expected?

Yes

Would you buy LiveAgent again?

Yes

In the initial setup, LiveAgent support was easy to contact and answered our configuration questions in a very timely manner. Our end users are happy with the how easy it is to use the system and the work flow to get their trouble ticket entered in the system. Overall LiveAgent meets my school's needs.

LiveAgent Feature Ratings

Organize and prioritize service tickets
10
Expert directory
9
Subscription-based notifications
9
ITSM collaboration and documentation
Not Rated
Ticket creation and submission
10
Ticket response
10
External knowledge base
Not Rated
Internal knowledge base
9
Customer portal
9
IVR
9
Social integration
9
Email support
10
Help Desk CRM integration
9