Customer service and help desk
July 15, 2021

Customer service and help desk

Lucy Zhao | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with LiveAgent

LiveAgent is used by our customer service department within the company. It allocates customer to our reps so that they can speak in regards to the issues and concerns with them, providing a solution if any issues faced. We have LiveAgent dedicated for support and customer service team only as they find it best of purpose served.
  • Organized messages.
  • Simple to use.
  • Easy to integrate.
  • WhatsApp integration.
  • connecting to SMPTP.
  • Customer portal
  • Live chat.
  • Easy for customers to reach us.
  • Less expensive.
  • Amazing response.
  • Quick updates.

Do you think LiveAgent delivers good value for the price?

Yes

Are you happy with LiveAgent's feature set?

Yes

Did LiveAgent live up to sales and marketing promises?

Yes

Did implementation of LiveAgent go as expected?

Yes

Would you buy LiveAgent again?

Yes

I would highly recommend it as we are pretty happy with the services provided by LiveAgent. Our customer service department finds it a boon.

LiveAgent Feature Ratings

Organize and prioritize service tickets
9
Expert directory
9
Subscription-based notifications
9
ITSM collaboration and documentation
9
Ticket creation and submission
9
Ticket response
9
External knowledge base
9
Internal knowledge base
9
Customer portal
9
IVR
9
Social integration
9
Email support
9
Help Desk CRM integration
9