LiveAgent's The Best!
November 04, 2022
LiveAgent's The Best!
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with LiveAgent
We use LiveAgent to assist our customers via chat, email, and phone call. We utilize the knowledge base so all of our employees have access to trouble shooting in the same window as the chats. The metrics that are measured make it a lot easier to review employees performance efficiently.
- Has exceptional customer service if assistance is needed.
- A user friendly platform even for those who are not tech savvy
- Organized interface to handle customers and leave notes
- Chat
- Email
- Knowledge Base
- Calls
- Customers get handled in a timely manor creating better relationships with our customers.
- Easier to see where employees are excelling or may need assistance.
I did a demo with Zendesk which was fine, but the customer service and system for LiveAgent was a better choice for me. The demo with LiveAgent was wonderful and very informational, any concerns were answered immediately, extremely accommodating with the free trial, better pricing for similar features but with a more visually appealing interface.
Do you think LiveAgent delivers good value for the price?
Yes
Are you happy with LiveAgent's feature set?
Yes
Did LiveAgent live up to sales and marketing promises?
Yes
Did implementation of LiveAgent go as expected?
Yes
Would you buy LiveAgent again?
Yes