Livechat gives my startup just what we want.
December 19, 2017

Livechat gives my startup just what we want.

Suyi Harrison Iwalewe | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with LiveChat

We use LiveChat to interact with our users; LiveChat allows our customers to interact with our support team, ask questions and get responses to their queries. Basically, LiveChat has helped us in converting our users into customers.
  • Analytics; Livechat does a good job giving needed details about users on the website.Details like their location, isp ,the number of times they have visited, browser type etc
  • Ticket: Livechat allows customers create a ticket and we get the tickets in our mailbox in seconds and whenever we respond to these tickets they always go directly to the user's inbox.
  • Great customer support: Livechats support team are always on-hand to guide users whenever they encounter issues, using the program.
  • Enterprise pricing; Livechat enterprise is currently priced at $149 monthly.I believe there are close substitutes for way cheaper.
  • Higher user to customer conversion ratio.
  • Reduced bounce rate.
  • Faster support response rate.
Livechat had an easy to understand user interface; unlike User like whose user interface takes a while to get around.Livechat provides better analytics too.
LiveChat basically fits into what most startups will need from a help desk program. It doesn't, however, provide features like audio or video chat which newer help desk programs now provide.