Overall Satisfaction with LiveChat
We use LiveChat to interact with our users; LiveChat allows our customers to interact with our support team, ask questions and get responses to their queries. Basically, LiveChat has helped us in converting our users into customers.
- Analytics; Livechat does a good job giving needed details about users on the website.Details like their location, isp ,the number of times they have visited, browser type etc
- Ticket: Livechat allows customers create a ticket and we get the tickets in our mailbox in seconds and whenever we respond to these tickets they always go directly to the user's inbox.
- Great customer support: Livechats support team are always on-hand to guide users whenever they encounter issues, using the program.
- Enterprise pricing; Livechat enterprise is currently priced at $149 monthly.I believe there are close substitutes for way cheaper.
- Higher user to customer conversion ratio.
- Reduced bounce rate.
- Faster support response rate.
Livechat had an easy to understand user interface; unlike User like whose user interface takes a while to get around.Livechat provides better analytics too.