LiveChat: a good experience by chatting with clients
August 07, 2018

LiveChat: a good experience by chatting with clients

Miguel Brito | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with LiveChat

This program has allowed us to have contact with people who need advice in the area of socio-productive projects. It
is used by the Department of Citizen Services, and from there we give answers to the questions and concerns that users have. Through this chat we have done studies of usability to information collection systems and it has saved us a lot of time. We have also been able to be more in touch with the people who need us and we have been able to give the necessary advice. We have addressed several operational problems with this tool. It really works for us
  • It helps you to be connected with many people, no matter where they are.
  • You have a free trial for 30 days, which allows you to familiarize yourself with the software before using it.
  • Many people do not like the price. They consider it high and that makes the program unattractive
  • The application for the cell phone is not pleasant and there are problems when deleting some messages
  • The ability to communicate with users to provide information and help them with their concerns is priceless
  • We can serve people at any time of the day
It is the first time that we've used a program of this type. Actually the result has been positive. It is very difficult to identify a problem, when the experience has been positive. We believe that this type of chat platform has the strength of contact with customers. That gives you power as an entrepreneur and empowers them as users. A business is built among several.
When you have a good product that offers solutions to a group of people, and you want to have contact with users to explain what the product is about, LiveChat is the program that will help you do that. The use of this software provides information to people about something. That is the strength of this program.

It is a schedule that should not be used with friends chat or to meet someone. It must be a strict business program.