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LiveChat best inbound chat solution.
August 24, 2018

LiveChat best inbound chat solution.

Dominic Johnson | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with LiveChat

We use LiveChat as an inbound communication resource for both sales and support for our software. We are looking in to ways to use the product within our other departments. It's main feature is reducing the barrier of entry for communication with one of those team members, for those that have phone anxiety or simply want to interact with the site at the same time.
  • Inbound communication
  • Easy transfers
  • Easy UI
  • Excellent supervisor tools.
  • I feel like the system could be optimized to use fewer resources. It does seem to create a slowdown at times.
  • It doesn't notify you if you've been disconnected.
  • It generates more inbound leads. The cost is relatively low versus the lines of communication it opens.
We haven't used a similar product.
It thrives in situations where your company needs to reach inbound clients over text. It's less appropriate if they prefer another means of communication. Perhaps these options could be implemented. If it gave an option to attach phone or email contact options it would be very helpful. I assume this is not the case because of a conflict of interest.