LiveChat Accessibility
November 04, 2019
LiveChat Accessibility
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with LiveChat
Big companies like PayPal and Adobe trust the service of LiveChat which is very convenient for those who don't have time to talk on the phone since they are always busy with their computers on a daily basis plus it is fast. Fast chat support means more satisfaction for the clients and even more sales. Complaints and other concern can be addressed right away with ease thus increasing trust between the business owners and their clients.
- Provided quick access to respond to queries and complaints.
- Convenient to use for all ages.
- Big and small enterprises use this product to cater to their client's needs.
- It is a little expensive compared to others.
- Modify automatic greeting to make it more appealing.
- More chat agents.
- ROI - Good enough.
- Usage - Love the clean menus and also the loading speed of the back-end.
- Mobile support - Very accessible for everyone.
Transfer chats from one agent to another. It also supports agent groups, where users can easily select the department they want to talk to. Shows basic information, such as country, IP address and visited pages.
Do you think LiveChat delivers good value for the price?
Yes
Are you happy with LiveChat's feature set?
Yes
Did LiveChat live up to sales and marketing promises?
Yes
Did implementation of LiveChat go as expected?
Yes
Would you buy LiveChat again?
Yes