Overall Satisfaction with LiveChat
Our Medical Device company is using LiveChat within our Customer Care Department to easily have conversations with our Customers regarding product questions, troubleshooting online issues, and providing updates to orders that are processing. It allows our customers to have accessibility to our Customer Care team without having to call or email us.
- LiveChat can be easily customized for every business.
- LiveChat allows a quick answer to FAQ's and online issues.
- LiveChat has a mobile app [that] is really helpful when you're away from the office.
- Reporting can be improved.
- Customer[s] should be able to upload images.
- Reviewing past chats - for quality audits
- Metric information
- Cost per user
- Cost per user is expensive
Do you think LiveChat delivers good value for the price?
Yes
Are you happy with LiveChat's feature set?
Yes
Did LiveChat live up to sales and marketing promises?
Yes
Did implementation of LiveChat go as expected?
Yes
Would you buy LiveChat again?
Yes