LiveChat Customer Care Review
April 24, 2021

LiveChat Customer Care Review

Cristina Gonzales | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with LiveChat

Our Medical Device company is using LiveChat within our Customer Care Department to easily have conversations with our Customers regarding product questions, troubleshooting online issues, and providing updates to orders that are processing. It allows our customers to have accessibility to our Customer Care team without having to call or email us.
  • LiveChat can be easily customized for every business.
  • LiveChat allows a quick answer to FAQ's and online issues.
  • LiveChat has a mobile app [that] is really helpful when you're away from the office.
  • Reporting can be improved.
  • Customer[s] should be able to upload images.
  • Reviewing past chats - for quality audits
  • Metric information
  • Cost per user
  • Cost per user is expensive

Do you think LiveChat delivers good value for the price?

Yes

Are you happy with LiveChat's feature set?

Yes

Did LiveChat live up to sales and marketing promises?

Yes

Did implementation of LiveChat go as expected?

Yes

Would you buy LiveChat again?

Yes

LiveChat is great with allowing the customer to ask a quick question and allow quick Customer Care interactions which [alleviate] the customer having to call or email the team. However if a customer is contacting us regarding receiving damaged product and such, it will not allow the customer to attach an image which is not convenient for the customer or our company.