Best chat support for customers in realtime
April 26, 2021
Best chat support for customers in realtime
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with LiveChat
It is being used by our customer support analysts. This software has really intensified the way we communicate with our clients. We are able to provide quick resolutions to our most important clients. The tickets and live chat feature really is a great tool and also acts as a time saver.
- Real time chats.
- Tickets.
- Reliability.
- Fast implementation.
- Cannot change appearance of chats.
- Price can be a bit high.
- Unable to set auto replies.
- Ticket support.
- Real time chatting.
- Notifications.
- Keeps me updated with the latest notifications.
- Can deal with each customer on proper time.
- Live chat can save time and prevent phone calls and emails.
- Zoho Desk, Intercom and Drift
Ease of setup and use is very light and delightful on LiveChat. Quality of support provided by them is amazing. Admins can easily work on newly added features and functionality. Gives almost everything I need. Pleasurable in terms of doing business with them. This software is really headed in the right direction.
Do you think LiveChat delivers good value for the price?
Yes
Are you happy with LiveChat's feature set?
Yes
Did LiveChat live up to sales and marketing promises?
Yes
Did implementation of LiveChat go as expected?
Yes
Would you buy LiveChat again?
Yes