Best chat support for customers in realtime
April 26, 2021

Best chat support for customers in realtime

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with LiveChat

It is being used by our customer support analysts. This software has really intensified the way we communicate with our clients. We are able to provide quick resolutions to our most important clients. The tickets and live chat feature really is a great tool and also acts as a time saver.
  • Real time chats.
  • Tickets.
  • Reliability.
  • Fast implementation.
  • Cannot change appearance of chats.
  • Price can be a bit high.
  • Unable to set auto replies.
  • Ticket support.
  • Real time chatting.
  • Notifications.
  • Keeps me updated with the latest notifications.
  • Can deal with each customer on proper time.
  • Live chat can save time and prevent phone calls and emails.
Ease of setup and use is very light and delightful on LiveChat. Quality of support provided by them is amazing. Admins can easily work on newly added features and functionality. Gives almost everything I need. Pleasurable in terms of doing business with them. This software is really headed in the right direction.

Do you think LiveChat delivers good value for the price?

Yes

Are you happy with LiveChat's feature set?

Yes

Did LiveChat live up to sales and marketing promises?

Yes

Did implementation of LiveChat go as expected?

Yes

Would you buy LiveChat again?

Yes

We have incorporated this software to our websites so that customers can reach out to us and we can solve their problems as quick as possible. It is a fast and reliable means of communication which has sometimes prevent customers to send an email or call us which is a great thing to save time.