LivePerson Chat does not just talk the talk...it delivers!
June 07, 2014
LivePerson Chat does not just talk the talk...it delivers!
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with LivePerson
We used LivePerson in our call center at a Global IT hosting company. We had transitioned from a previous tool that was not as dynamic as LivePerson. We also implemented it for our inbound sales team to more accurately track customer needs and interest. It really assisted both groups in gaining insight to what the customer needed prior to even speaking to the customer. It was very effective from a training perspective to assist in coaching sessions on missed opportunities.
- It really was very easy to target which group received calls and enabled us to easily manage or service levels. Other tools were not as easy to use.
- The reporting features easily identified areas of improvement that were utilized in coaching sessions and training sessions.
- The Live chat monitor feature allowed issues to be proactively addressed and avoided potential lost sales.
- The co-browsing functionality is a true time saver when assisting customers navigate the site.
- With every new software with robust features, there is a learning curve to get the end users up to speed.
- Increased employee efficiency, reduced call time and customer satisfaction are definite improvements from the previous tool