LogicMonitor: A Superior SNMP/sFlow/NetFlow Monitoring System for your MSP
May 02, 2019
LogicMonitor: A Superior SNMP/sFlow/NetFlow Monitoring System for your MSP
Score 10 out of 10
Vetted Review
Overall Satisfaction with LogicMonitor
We've evaluated and used a lot of remote management and monitoring tools as a Managed IT Services provider. LogicMonitor was the first tool that truly met our needs for SNMP (and sFlow/Netflow) collection across multiple clients easily. Sure there's other products out there, but LogicMonitor has a "just works" aspect too it that makes all the difference for us. It's obviously a tool for technologists so I wouldn't call it "easy", but it's the best in class and easiest tool we've found for getting at this data and report/dash-boarding it for our team.
- SNMP Monitoring
- sFlow/Netflow data Monitoring
- Built-in MIB's and Alerting Out of the Box!
- Easy to build Widgets and Dashboards
- It's not "easy", but it's the "easiest" of all the tools we've used
- One of our main products, Ubiquit Unifi, wasn't supported out of box like others were
- No integrations with IT Glue, Autotask Configuration Items, Warranty Master or other MSP Tools
- This is a product we re-sell to clients, so we make money on it. ROI for us is almost immediate.
- ROI for the custom is averting disasters by stopping small issues before they become big ones with downtime.
Nagios and Zabbix, while extremely powerful, flexible, and free/Open Source, are extremely complex to administrator especially in an MSP environment. They aren't so bad as an in-house tool, but for an MSP the amount of resources you'll throw at them to make them function for you is going to be substantial and very expensive in terms of internal time and effort. VERY expensive.
Autotask (AEM / Datto RMM) and Kaseya VSA are both pretty horrible in terms of SNMP and I don't believe even support sFlow and Netflow. They could be decent for something really basic like a printer or UPS, but beyond that they aren't worth the trouble or cost.
Kaseya NMS/Traverse and products like it are pretty good, but we found them not to be price/competitive with LogicMonitor. I suppose if you were a 100% Kaseya shop it would be worth a serious look, but we aren't so LogicMonitor seemed superior to us.
Using LogicMonitor
Pros | Cons |
---|---|
Like to use Relatively simple Easy to use Consistent Quick to learn Convenient Feel confident using | Requires technical support Lots to learn |
- Adding New Devices and Collectors
- Building Widgets and Dash-Boards
- Alert Tuning
- Dealing with Devices Not Pre-Defined