Good product
May 21, 2021

Good product

Igor Zeiger | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with LogicMonitor

We monitor our on-premise infrastructure (VMs, networking devices, EVX machines) with LogicMonitor. We use it across the whole IT department in the USA, Israel, and China. About 600 VMs are being monitored with LogicMonitor.
  • Monitoring physical devices.
  • Monitoring network devices.
  • Alarming for the VM issues.
  • The interface is not very intuitive.
  • Integration with other tools.
  • Support cloud-base infra.
  • We were able to catch some major severities due to LM alerts.
  • We are able to provide a good tool for our NOC engineers.
  • The interface is not very intuitive so we need to have a long training for NOC people.
We chose the best part which is physical infra monitoring. We used it as our first monitoring and alerting solution and continue to use it for our legacy physical infra (VMs, network devices, EVXes ).
Fast support we receive from LogicMonitor support engineers.
We retired our in-house developed solution for infra monitoring.
Need to improve the interface since it is not very intuitive and we have to spend a lot of time training our NOC and operations engineers.

Do you think LogicMonitor delivers good value for the price?

Yes

Are you happy with LogicMonitor's feature set?

Yes

Did LogicMonitor live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of LogicMonitor go as expected?

Yes

Would you buy LogicMonitor again?

Yes

Monitoring VMs, physical devices, and networking infrastructure are very well suited. We tried to use it for monitoring our AWS and Alibaba infrastructure and found it's not very useful for cloud base use cases, hence we stick to using it only for physical on-prem infrastructure.

Using LogicMonitor

ProsCons
None
Do not like to use
Unnecessarily complex
Difficult to use
Requires technical support
Not well integrated
Slow to learn
Feel nervous using
Lots to learn
  • Physical devices mapping.
  • User interface is not intuitive.