LogicMonitor enabled quick resolution and reporting for critical IT infrastructure
May 14, 2021

LogicMonitor enabled quick resolution and reporting for critical IT infrastructure

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with LogicMonitor

LogicMonitor is used for 3 large IT departments to monitor, alert and report on IT device (server, switches, IoT devices, websites) health. LM provides a strong platform for customizations to alert types and event actions, which allows for broad adoption across campus.
  • Dashboard visibility by area of discipline.
  • Alert notification and escalation.
  • Cloud monitoring.
  • Pricing process and pressure from sales.
  • Standardized method for monitoring and alerting IT infrastructure.
  • Improved response time to critical outages.
  • Escalation to exec when resolution lapses.
LogicMonitor has built a solid platform that continues to improve with each update. The product market is quite broad in terms of pricing and capability, with LM definitely at the high-end.
Solid team with well built-in tech support from the console.
Yes, LM has expanded our historical view of events and allowed for investment in areas that were previously neglected due to awareness of decay. Our business users are benefiting from much better response times and pre-emptive resolution.
Outstanding UI with custom dashboards that can be built quickly and distributed.

Do you think LogicMonitor delivers good value for the price?

Not sure

Are you happy with LogicMonitor's feature set?

Yes

Did LogicMonitor live up to sales and marketing promises?

Yes

Did implementation of LogicMonitor go as expected?

Yes

Would you buy LogicMonitor again?

Yes

LogicMonitor provides a very strong platform that can be customized for nearly every possible scenario.