LogicMonitor enabled quick resolution and reporting for critical IT infrastructure
May 14, 2021
LogicMonitor enabled quick resolution and reporting for critical IT infrastructure
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with LogicMonitor
LogicMonitor is used for 3 large IT departments to monitor, alert and report on IT device (server, switches, IoT devices, websites) health. LM provides a strong platform for customizations to alert types and event actions, which allows for broad adoption across campus.
- Dashboard visibility by area of discipline.
- Alert notification and escalation.
- Cloud monitoring.
- Pricing process and pressure from sales.
- Standardized method for monitoring and alerting IT infrastructure.
- Improved response time to critical outages.
- Escalation to exec when resolution lapses.
LogicMonitor has built a solid platform that continues to improve with each update. The product market is quite broad in terms of pricing and capability, with LM definitely at the high-end.
Yes, LM has expanded our historical view of events and allowed for investment in areas that were previously neglected due to awareness of decay. Our business users are benefiting from much better response times and pre-emptive resolution.
Do you think LogicMonitor delivers good value for the price?
Not sure
Are you happy with LogicMonitor's feature set?
Yes
Did LogicMonitor live up to sales and marketing promises?
Yes
Did implementation of LogicMonitor go as expected?
Yes
Would you buy LogicMonitor again?
Yes