LogicMonitor: The Easiest Cloud Monitoring Platform Around!
May 15, 2021

LogicMonitor: The Easiest Cloud Monitoring Platform Around!

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with LogicMonitor

LogicMonitor is used to monitor IT operations systems and services. We moved from SCOM so that the TEAM could have an easier experience managing the basic service monitoring environment and have reliable alert notifications with escalation.
  • Easy to use interface.
  • Easy to tune monitors.
  • Easy to collect data and push to cloud.
  • Quick to setup.
  • Support is awesome!
  • Better Microsoft Teams Integration with cards that have escalate, Ack, STD, comments buttons.
  • Customization of built-in email notifications without setting up Integration.
  • ESX password confirmation.
  • Standardized rest API authentication for 3rd party dashboarding like from SquaredUp.
  • Improved error notification for events that show "no data."
  • Positive: Not missing down events like before.
  • Positive: Team effort to manage alerts and tune.
  • Positive: Escalation to 3rd party has enabled better integration with other tools.
LogicMonitor is the only cloud solution that met all of our requirements for monitoring our on-prem resources. We selected LogicMonitor for truly its ease of use. Honestly, I did not want to dedicate an engineer to be the LogicMonitor admin. Our team manages it.
The support is truly pretty easy to initiate and get support. The techs are all on the same level in terms of support or they're just all knowledgeable about the product.
Yes. We had a huge SCOM environment and when we chose LogicMonitor for "Basic Monitoring." After 1 year, we started implementing more monitoring beyond our initial scope such as Exchange Monitoring and Web Monitoring, simply because it was easy and the team adapted to it.
Overall, the management of the tool is really simple and intuitive. It can get a bit complex once you start tweaking and tuning data sources, setting up the "resources" and working with vCenter Proxy Monitoring using instances.

Do you think LogicMonitor delivers good value for the price?

Yes

Are you happy with LogicMonitor's feature set?

Yes

Did LogicMonitor live up to sales and marketing promises?

Yes

Did implementation of LogicMonitor go as expected?

Yes

Would you buy LogicMonitor again?

Yes

Azure Monitor, Microsoft 365 (formerly Office 365), Citrix Virtual Apps and Desktops (formerly XenDesktop), VMware vCenter Server, Windows Server
Basic monitoring of servers and services has served us well. These are the basic availability monitoring of CPU, memory, disk, and connectivity. More advanced Microsoft Services from on-prem ADDS to Azure AD Health have not been very good or UCS Hardware or even the awareness of Hyper-V Clusters. Vcenter monitoring could be improved around instance monitoring.