LogicMonitor in an SMB
May 17, 2021
LogicMonitor in an SMB
Score 7 out of 10
Vetted Review
Verified User
Overall Satisfaction with LogicMonitor
We have been using LogicMonitor for network tracking across our 130 stores. We use this in place of a full fledged NOC in order to see who is up and down and to monitor VPN Tunnel uptime for our POS System. It is mainly used by myself and the IT Department.
- Dashboards are very customizable.
- Implementation is very straight forward and simple.
- Implementation team is very helpful in getting you started.
- Integrated with most every kind of hardware we could throw at it.
- Alerting is tough to get tuned properly and not overwhelm with nonsense alerts.
- Seems to uninstall itself or stop the service randomly on Windows which is problematic.
- Unable to track the VPN Tunnel uptime properly, using a script gets some info but it's inaccurate which makes it worthless.
- Has given us a single pane of glass view of our diversified network.
- Has taken a large amount of a technicians time to get alerting to be useful.
- A bit on the expensive side for an SMB.
Do you think LogicMonitor delivers good value for the price?
Not sure
Are you happy with LogicMonitor's feature set?
Yes
Did LogicMonitor live up to sales and marketing promises?
Yes
Did implementation of LogicMonitor go as expected?
Yes
Would you buy LogicMonitor again?
No