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LogicMonitor in an SMB
May 17, 2021

LogicMonitor in an SMB

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with LogicMonitor

We have been using LogicMonitor for network tracking across our 130 stores. We use this in place of a full fledged NOC in order to see who is up and down and to monitor VPN Tunnel uptime for our POS System. It is mainly used by myself and the IT Department.
  • Dashboards are very customizable.
  • Implementation is very straight forward and simple.
  • Implementation team is very helpful in getting you started.
  • Integrated with most every kind of hardware we could throw at it.
  • Alerting is tough to get tuned properly and not overwhelm with nonsense alerts.
  • Seems to uninstall itself or stop the service randomly on Windows which is problematic.
  • Unable to track the VPN Tunnel uptime properly, using a script gets some info but it's inaccurate which makes it worthless.
  • Has given us a single pane of glass view of our diversified network.
  • Has taken a large amount of a technicians time to get alerting to be useful.
  • A bit on the expensive side for an SMB.
Their support team is very quickly available and ready to assist. They have a great training program to get you started and their engineers are very good at fixing problems for you quickly. The implementations team gives a white glove approach to rollout and makes sure you are set up and have a baseline understanding of the product before purchasing which was helpful.
The product is good on a few things it does but not great at everything. Adding in new data sources is a hit or miss and doesn't pull data properly all the time.

Do you think LogicMonitor delivers good value for the price?

Not sure

Are you happy with LogicMonitor's feature set?

Yes

Did LogicMonitor live up to sales and marketing promises?

Yes

Did implementation of LogicMonitor go as expected?

Yes

Would you buy LogicMonitor again?

No

This product would be good for a team that can spend a large amount of time prepping it and fine tuning it. Using this in replacement of a NOC is a bit cumbersome as it needs a lot of care to get it working fully. The Azure integration is very well done and simple to get started.