It worked OK but was not well suited for an MSP
January 07, 2022

It worked OK but was not well suited for an MSP

Anonymous | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with LogicMonitor

We used LogicMonitor to manage a customer's network as part of a managed services engagement. The client was in manufacturing and had eight global locations.
  • Generate Alerts to Support Team.
  • Support Multiple Types of Equipment.
  • Provided ability to verify status.
  • Required more senior technical knowledge to set up and manage.
  • Not friendly from an outside MSP business arrangement standpoint (scalability) of licenses, etc).
  • Lack of ability to integrate with common MSP tools (E.g. PSA, documentation platform).
  • We ended up moving to a different product.
  • Leaving the platform actually was more cost effective for us as an MSP.
We used LogicMonitor and ended up switching to Auvik for a variety of price, performance, and integration reasons. LogicMonitor did not suit us as an MSP.
We have managed about 100 devices in a client's multi-location network with numerous types of devices (and for that it was fine). We have since moved to Auvik and are managing many more.
We found that it required more advanced knowledge of technical skills and was not at all friendly to less technical resources that might occasionally have been needed to get specific client information. We found Auvik was stronger in that area and went in that direction long-term.
No, we did not retire tools with it. We actually retired LogicMonitor and went with a different platform that provided better integration with other tools.

Do you think LogicMonitor delivers good value for the price?

No

Are you happy with LogicMonitor's feature set?

Yes

Did LogicMonitor live up to sales and marketing promises?

No

Did implementation of LogicMonitor go as expected?

No

Would you buy LogicMonitor again?

No

The product did what it was was supposed to do. However, it is more suited to large enterprises with dedicated IT staff. We would not recommend the product to someone in the MSP space. We have found that tools like Auvik are easier to learn, most cost-effective, are friendly from a licensing standpoint, and integrate well with common tools like a PSA/RMM platform. We have found that Auvik was able to provide superior performance to LogicMonitor and a more attractive price point (as an MSP).