LogicMonitor - overall positive choice for NOC monitoring - read for caveats
Updated January 28, 2022

LogicMonitor - overall positive choice for NOC monitoring - read for caveats

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with LogicMonitor

LogicMonitor is used to screen hundreds of locations for UP/DOWN, performance issues in infrastructure (servers, network), a misconfiguration in infrastructure, and related. It feeds a ticketing system (ConnectWise Manage in this case). It generates alerts on emergency conditions by email and text to the appropriate teams.
  • Alert on outages of power and Internet (site availability)
  • Alert on VMware and Microsoft server configuration or performance issues
  • Alert on website outages
  • Needs better out of the box alerting / templates
  • Generates too many repetitive tickets in ConnectWise Manage (working with their support to resolve)
  • Admin portal user interface could be simplified and improved
  • Takes time to fine tune / dial in the alerting
  • Mapping feature is poorly executed (concept is to build a real-time network map)
  • LogicMonitor has improved our ability to deliver service
  • LogicMonitor has consolidated two previous vendors into one solution (cost savings)
  • LogicMonitor takes a bit more time to setup and maintain than we would like
  • Auvik and LogicMonitor are very different, but certainly competitors. Both solutions provide alerting. Auvik focuses on network equipment (firewalls, switches, etc), whereas LogicMonitor is more a jack of all trades alerting platform including servers, VMware, and websites.
  • For this reason, Auvik might be ideal if you only want to alert on network equipment. LogicMonitor is a better choice if you want to monitor Servers, VMware, websites, and similar - it can also do network equipment (but not as well).
  • Auvik has a WYSIWIG view - what you see is what you get. There is a very mature real-time map, compared to the poorly executed "mapping" tool in LogicMonitor. The downside for Auvik is performance issues when navigating its WYSIWIG interface/portal. Also, Auvik will sometimes have to "guess" at how network devices are connected, and you will need to manually adjust.
  • Both solutions can integrate with ConnectWise Manage and other popular tools. Both solutions rely on a collector that is at each site. The collectors for both solutions are lightweight and reliable. Both solutions benefit if you manually set up SNMP v2 (less secure) or v3 (ideal but more time) on your network equipment.
  • Auvik offers a great single pane of glass including the ability to remotely HTTPS or SSH into network equipment. That's a big plus that LogicMonitor lacks.
  • In the end, we stopped using Auvik and only used LogicMonitor because - LogicMonitor did a better job for servers and VMware - Auvik needed more polish in its user interface, especially performance
We have hundreds of sites with on-prem infrastructure and also some sites with cloud infrastructure. These are geographically dispersed. At the moment we are not using LogicMonitor as much for the cloud. It works fine for servers in Azure IaaS, but it is not a tool that will alert on M365 or Azure Active Directory configuration issues or threats.
LogicMonitor should have better templates/ fast standup. You should be able to say "I'm an MSP" or "Internal IT
We retired Auvik and stopped using ConnectWise Automate/Ignite for alerting, in favor of LogicMonitor. LogicMonitor, despite my criticisms, is one of the better, simpler tools on the market to run your NOC. It does reduce time to resolution and quickly alerts us to problems and outages.

Do you think LogicMonitor delivers good value for the price?

Yes

Are you happy with LogicMonitor's feature set?

No

Did LogicMonitor live up to sales and marketing promises?

Yes

Did implementation of LogicMonitor go as expected?

Yes

Would you buy LogicMonitor again?

Yes

ConnectWise Automate (formerly LabTech), ConnectWise Manage, ConnectWise Control (formerly ScreenConnect), Webroot Endpoint Protection, Microsoft Azure Active Directory, Microsoft Endpoint Manager (Microsoft Intune + SCCM), Veeam Backup & Replication, VMware vCenter Server, Cybereason Managed Detection & Response (MDR), Proofpoint Email Protection, Cisco Meraki MX, Pax8, Nextiva Business Phone Service, Bigleaf, Microsoft 365 (formerly Office 365), Microsoft SharePoint, Google Workspace (formerly G Suite), Zoom
  • LogicMonitor is well suited for MSP or internal IT to monitor alerts on VMware, server, infrastructure, Internet, power, and website outages/performance issues/misconfiguration.
  • It can alert by email, TXT, and integration with common APIs.
  • It is reasonably priced. It is an effective NOC tool.
  • LogicMonitor is not well suited to organizations that will not invest the time to customize the alerts, dial in the settings, and of course, respond to the alerts. We have hundreds of sites and LogicMonitor is roughly 1/2 FTE (almost half of an employee's time).
  • LogicMonitor is not ideal for all cloud scenarios - it is driven but a collector that runs on a given Windows or Linux host. The collector is reliable, but it is "self-hosted" at each site. The central portal is SaaS cloud managed by LogicMonitor.
  • LogicMonitor is not a cybersecurity product, although it can help identify performance or misconfigurations.