LogicMonitor: Highly Recommended
June 28, 2022

LogicMonitor: Highly Recommended

Michael Dieter | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with LogicMonitor

LogicMonitor provides us with valuable insight into the operational status of the university's technology assets, whether those are on-premises network connectivity, hypervisors and servers or Cloud-delivered compute and storage. We try to leverage the observability LogicMonitor delivers to proactively ensure that technology-dependent business functions are supplied effectively. We rely on LogicMonitor's alerting capabilities to inform us when operations are not performing as expected.
  • LogicMonitor supports a wide range of technology products and services
  • LogicMonitor's reliability has been far higher, and its administrative burden far lower than previous generations of on-premises products that attempt to provide similar functionality
  • LogicMonitor has well-developed out-of-the-box alert thresholds and very effective and flexible notification delivery options
  • LogicMonitor itself is relatively easy to install (note: that does not mean installations need no planning!)
  • LogicMonitor iterates existing features and adds new functionality quickly so it can be hard to keep pace as a customer; particularly if your use case does not demand movement at the same pace.
  • It would be valuable if LogicMonitor was able to find a way to license its various capabilities (LM-Cloud, -Logs, -Services, -Config) that allowed them to be adopted with a more a la carte and/or transient term approach.
  • Overall, we believe LogicMonitor has had a positive effect on our IT operations, helping us be better at "right-sizing" assets and restoring service in outage situations. Though I will say this is difficult to quantify explicitly in our Higher Ed environment.
  • Overall, we believe that LogicMonitor has had a very positive effect on our IT operations. We spend nearly all of our time focusing on technology operations instead of trying to keep a monitoring product working.
LogicMonitor's support teams are always accessible and responsive; this is true for both technical and non-technical customer support. However, see my earlier comment about LogicMonitor's pace of feature development and iteration: at times it seems that even the support teams might have trouble getting (and keeping) everyone up to speed.

Do you think LogicMonitor delivers good value for the price?

Yes

Are you happy with LogicMonitor's feature set?

Yes

Did LogicMonitor live up to sales and marketing promises?

Yes

Did implementation of LogicMonitor go as expected?

Yes

Would you buy LogicMonitor again?

Yes

LogicMonitor's overall usability is excellent. The breadth of LogicMonitor's capabilities necessitates a certain SME expertise that must be consulted for functionality. You will need to interact with the network, server, storage, and security team which may be difficult for someone who doesn't have a base-level understanding.
In our limited experience with LogicMonitor's professional services, we were able to effectively achieve our goal.
I did not participate extensively in contract terms and pricing. I will say that only paying attention to raw cost is always misguided. It is better to focus on value.
LogicMonitor is extremely effective in use-cases like ours where there is not a team dedicated to IT monitoring and alerting. We have so few of us that we simply can't afford to spend time "holding a product's hands" just to keep it working. LogicMonitor works reliably and effectively for us with minimal levels of administrative overhead. One scenario where LogicMonitor may not be appropriate would be where there is a large amount of on-premises connectivity and security infrastructure but not any on-premises storage infrastructure.

Using LogicMonitor

5 - All of our users are administrators/operators of technology assets that support the university as a whole; they are members of centralized network, server/storage, and security teams.
1 - I think that the most-effective ongoing support is provided by those with basic a understanding of networking, servers, security and the cloud.
  • Network connectivity monitoring
  • Hypervisor and server monitoring
  • Alerting and alert notification delivery
  • Log collection and visualization
  • It may be possible to extend LogicMonitor's use beyond our centralized Technology Department usage to other technology-dependent departments in an "MSP" type model
I do not have the authority to make a 100% commitment, but my expectations are that we will continue with LogicMonitor when it is time to renew.

Evaluating LogicMonitor and Competitors

Yes - LogicMonitor has replaced functionality delivered by various products at different times. Those products include What's Up Gold, Solarwinds and Microsoft SCOM. LogicMonitor replaced the others because it provides better value for us: it is more effective, reliable and efficient at delivering functionality.
  • Product Features
  • Product Usability
I'd say possibly the single most important factor in the decision to adopt LogicMonitor was its reliability and effectiveness. Our experience with other products was not nearly as good. They often didn't work even though we would spend significant amounts of time trying to get and keep them working.
This is not an exhaustive list of all products we have previously evaluated. All of these likely have specific use-cases where they would be appropriate choices. In our evaluations, we've felt that LogicMonitor best fit the requirements of our use-case/s than the competition.