Overall Satisfaction with LogicMonitor
LogicMonitor provides us with valuable insight into the operational status of the university's technology assets, whether those are on-premises network connectivity, hypervisors and servers or Cloud-delivered compute and storage. We try to leverage the observability LogicMonitor delivers to proactively ensure that technology-dependent business functions are supplied effectively. We rely on LogicMonitor's alerting capabilities to inform us when operations are not performing as expected.
- LogicMonitor supports a wide range of technology products and services
- LogicMonitor's reliability has been far higher, and its administrative burden far lower than previous generations of on-premises products that attempt to provide similar functionality
- LogicMonitor has well-developed out-of-the-box alert thresholds and very effective and flexible notification delivery options
- LogicMonitor itself is relatively easy to install (note: that does not mean installations need no planning!)
- LogicMonitor iterates existing features and adds new functionality quickly so it can be hard to keep pace as a customer; particularly if your use case does not demand movement at the same pace.
- It would be valuable if LogicMonitor was able to find a way to license its various capabilities (LM-Cloud, -Logs, -Services, -Config) that allowed them to be adopted with a more a la carte and/or transient term approach.
- Overall, we believe LogicMonitor has had a positive effect on our IT operations, helping us be better at "right-sizing" assets and restoring service in outage situations. Though I will say this is difficult to quantify explicitly in our Higher Ed environment.
- Overall, we believe that LogicMonitor has had a very positive effect on our IT operations. We spend nearly all of our time focusing on technology operations instead of trying to keep a monitoring product working.
Do you think LogicMonitor delivers good value for the price?
Yes
Are you happy with LogicMonitor's feature set?
Yes
Did LogicMonitor live up to sales and marketing promises?
Yes
Did implementation of LogicMonitor go as expected?
Yes
Would you buy LogicMonitor again?
Yes
Using LogicMonitor
5 - All of our users are administrators/operators of technology assets that support the university as a whole; they are members of centralized network, server/storage, and security teams.
1 - I think that the most-effective ongoing support is provided by those with basic a understanding of networking, servers, security and the cloud.
- Network connectivity monitoring
- Hypervisor and server monitoring
- Alerting and alert notification delivery
- Log collection and visualization
- It may be possible to extend LogicMonitor's use beyond our centralized Technology Department usage to other technology-dependent departments in an "MSP" type model
Evaluating LogicMonitor and Competitors
Yes - LogicMonitor has replaced functionality delivered by various products at different times. Those products include What's Up Gold, Solarwinds and Microsoft SCOM. LogicMonitor replaced the others because it provides better value for us: it is more effective, reliable and efficient at delivering functionality.
- Product Features
- Product Usability
I'd say possibly the single most important factor in the decision to adopt LogicMonitor was its reliability and effectiveness. Our experience with other products was not nearly as good. They often didn't work even though we would spend significant amounts of time trying to get and keep them working.
- SolarWinds Network Performance Monitor (npm), Kaseya Traverse, OP5 Monitor, SevOne, Statseeker and PRTG Network Monitor
This is not an exhaustive list of all products we have previously evaluated. All of these likely have specific use-cases where they would be appropriate choices. In our evaluations, we've felt that LogicMonitor best fit the requirements of our use-case/s than the competition.