Mostly does what it's supposed to, just very slowly.
November 28, 2017

Mostly does what it's supposed to, just very slowly.

Valerie Cabral | TrustRadius Reviewer
Score 3 out of 10
Vetted Review
Verified User

Software Version

Premier

Overall Satisfaction with LogMeIn Central

Multiple teams within the organization utilize LogMeIn Central to manage our remote computers across the country. This allows us to monitor the performance of hardware & software components, perform Windows updates, troubleshoot, etc. The main users are the installation, implementation, and ongoing support departments. Across the organization, we have about 20 users.
  • Allows you to remotely access machines
  • Passable UI
  • Decent online/offline indication
  • Connecting is incredibly slow unless you knock the color values down to nothing
  • Windows updating functionality is messy
  • Automating tasks is more complicated than it needs to be
  • ROI on a product like this that is central to the functionality of the company is difficult. It's a "must-have", not a "this provides us a clear ROI".
Perhaps managing a small number of machines, it works well for, but it's really not great when you have upwards of about 300 (which we surpassed quite a while ago now). It's just incredibly laggy on both the web app and the desktop client, regardless of internet speed on either end.

LogMeIn Central by GoTo Feature Ratings

Screen sharing
Not Rated
File transfer
7
Instant message
Not Rated
Secure remote access with Smart Card authentication
Not Rated
Access to sleeping/powered-off computers
1
Over-the-Internet remote session
3
Initiate remote control from mobile
Not Rated
Remote management of servers & workstations
2
Remote Active Directory® management
Not Rated
Centralized management dashboard
4
Session record
2
Annotations
Not Rated
Monitoring and Alerts
4
Multi-platform remote control
Not Rated