Item: LogMeIn Central by GoTo
Rating: 9
Author: Matt Steel

Overall Satisfaction with LogMeIn Central

Use Cases and Deployment Scope

We use LogMeIn Central to help provide IT technical support all employees, local and remote.

Pros and Cons

Pros

Remote control and screen sharing.
Virus Monitoring.
File system access.
Service management.

Cons

More granular licensing options to allow for fewer users but more functionality for the same cost. We only use half of the license count but could really use the features on the next licensing level.

Return on Investment

The solution significantly saves us time when troubleshooting technical issues and reduces end-user frustration by allowing us to work a problem directly.

Usability

There are some areas that could be a little more intuitive, such as reporting, but overall the software is very easy to use.

Reliability and Availability

I cannot remember a time when the system has been out of service. It is a very reliable platform and much better than any of the competitor solutions.

LogMeIn Central is a very powerful tool for remote support and end-user access to their office systems while away from their desk. It also allows us to monitor local virus status and system services. We find the solution works very well in almost every network/internet speed scenario.

LogMeIn Central by GoTo Feature Ratings

Comments

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LogMeIn Central is a strong, reliable, and effective remote access and support solution