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LogMeIn Review
September 09, 2019

LogMeIn Review

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Reseller

Overall Satisfaction with LogMeIn Central

I've been using LogMeIn Central for 10+ years, and it is only used by myself. It is only used for remote support to customers.
  • Remote support.
  • Ability to assign user licenses to customers.
  • Pricing for B2B, managed service providers, and support companies. Big gap in pricing between 100 users and 250 users, no in-between tiers available.
  • I have seen no ROI on the investment as it's a cost of doing business supporting my customers.
It's not perfect, but it's better than most on the market. Pricing is too expensive for B2B services and there are many other alternatives with same options for far less money.
Good software for IT support companies.

LogMeIn Central by GoTo Feature Ratings

Remote Administration
7.5
Screen sharing
8
File transfer
7
Instant message
7
Secure remote access with Smart Card authentication
Not Rated
Access to sleeping/powered-off computers
8
Over-the-Internet remote session
8
Initiate remote control from mobile
6
Remote management of servers & workstations
7
Remote Active Directory® management
7
Centralized management dashboard
8
Session record
8
Annotations
Not Rated
Monitoring and Alerts
8
Multi-platform remote control
8