Great service for the price, easy to use and very stable
Updated August 25, 2020

Great service for the price, easy to use and very stable

Chris Barton | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with LogMeIn Central

We use LogMeIn Central to access our customer computers, and it worked very well and was stable for years. The pricing is good, but I was shocked this year when the price doubled on me within a few weeks of my renewal. I was pretty frustrated that no consideration was given on our budget and timing. We worked it out, but it still happened. We wanted to use the Antivirus feature, but it's not ready for us. I can't exclude server paths so I could not buy it.
  • Quick access to customer machines.
  • Status that the machines are online with the windows client.
  • Good organization on the website.
  • The antivirus feature needs a lot of help. It does not exclude paths correctly and some other tweaks need to happen. I was disappointed that I could not use it.
  • With the remote access from LogMeIn, I can make additional revenue by being able to deliver this service.
The service is very easy to use. There are a lot of internal services that can be activated that are very helpful for the customer.
I don't have any issues with the service and everything seems to work fine. The only issue I had was with my test drive of the antivirus (which I did not purchase).
I think at my level of need, LogMeIn works great. The other competitor services are slightly better, but I don't need some of those services.
I use the service daily to serve my clients and fix their issues quickly. I also like that customers can access their own machines remotely through my account.

Central Feature Ratings

Screen sharing
8
File transfer
8
Instant message
8
Secure remote access with Smart Card authentication
Not Rated
Access to sleeping/powered-off computers
8
Over-the-Internet remote session
8
Initiate remote control from mobile
9
Remote management of servers & workstations
8
Remote Active Directory® management
Not Rated
Centralized management dashboard
Not Rated
Session record
Not Rated
Annotations
Not Rated
Monitoring and Alerts
Not Rated
Multi-platform remote control
8

Using LogMeIn Central

2 - We provide IT services to small business, primarily dental offices. we use logmein for remote support, access, patch management and antivirus, we are currently supporting around 300 machines in the atlanta area.
2 - Standard IT support the product is very easy to use and my clients even use it to access their machines. almost no training to get them to use it.
  • Remote support
  • patch management
  • Anti-virus
  • during the shut down, my clients were able to use our remote services to login and keep working with out buying a new service. That made my services more valuable
  • Right now I am not seeing any new ways, we are already using this product to the fullest
What I dont like is when I run out of licenses that the only way to get more is to buy large amounts. this is very frustrating and as a small business I need to watch how much i am spending. smaller license packs would be better.

Evaluating LogMeIn Central and Competitors

  • Price
  • Product Features
  • Product Usability
  • Positive Sales Experience with the Vendor
The product needs to be easy to use and stable, price is next.
I feel like the evaluation process worked fine with me.

LogMeIn Central Implementation

its quick and easy
Change management was minimal
  • using the deployment feature speeds up implementation

LogMeIn Central Support

I have not used the support much, the product works for me
ProsCons
Quick Resolution
Knowledgeable team
Kept well informed
Immediate help available
Support cares about my success
Poor followup
Problems left unsolved
Escalation required
Need to explain problems multiple times
Slow Initial Response
No - I need to watch how much I am spending
I had a problem one time where the product would not install, Ii called and they worked on it until it was fixed

Using LogMeIn Central

ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
None
  • everything, the interface is simple to use and other features are easy to use
  • I wish the anti-virus had more options
  • I wish patch management had more options
Yes - I have it on my iphone and my ipad, works great