Item: LogMeIn Central by GoTo
Rating: 10
Author: Guthrie Chamberlain

Use Cases and Deployment Scope

[It's being used for] Supporting multiple clients through remote access to their computers to perform financial and technical processes. We become their virtual bookkeeping, technical support, and financial management teams for small businesses.

Pros and Cons

Remote access and control
Printing locally or on remote system

Capability to access multiple systems from an iPad at the same time
Better ability to stay connected on weak cell signals

Return on Investment

Very valuable for remote access to client systems - this is our core business
Resolving tech support issues

Usability

Able to function as if we were at the client's systems in person

Reliability and Availability

We have not run into any issues with availability - it has always been available.

Alternatives Considered

BeyondTrust Remote Support (formerly Bomgar)

Both have their features that are similar, but I like LogmeIn Central better for overall ease and usability.

Likelihood to Recommend

Well suited for remote control of other systems. This is the only scenario that we use Central for.

LogMeIn Central is an integral component to our overall business success

Overall Satisfaction with LogMeIn Central