Item: LogMeIn Central by GoTo
Rating: 10
Author: Roxanne Jacobs

Use Cases and Deployment Scope

I use LogMeIn Central on my home computer to work remotely. I am the only staff person who is using this program. The other staff used Dropbox, but they can't access all of their information like I can with LogMeIn. This program makes it like I am sitting in front of my work computer. It enables me to access my C drive, where I store confidential information that I do not want other people to have access to.

Pros and Cons

It truly makes it like you are sitting in front of your work computer
It allows you to have access to all of your programs, printers, etc.
It enables me to access my payroll information that I have stored on my C drive

They could improve the function to reconnect when you time out. I have to totally quit the program and log back in.
They could improve the switching between screens. I would like to have the screens side by side instead to using the monitor button on the top to switch.
They could make it more difficult to accidentally enter the administrator's screen, which I have done multiple times.

Return on Investment

It saves us money on gas when I don't have to drive to the office (I live 25 miles away).
It saves us time because when I work from home, I usually start when I would leave the house and end when I get home, giving the company an additional hour of work time.
It saves time when my assistant can see on my work screen what I am doing and made suggestions in real time.

Usability

I give it a 10 because it is so easy to use. As I said before, it is just like you are sitting in front of your work computer. I love my Mac at home but some things don't convert as well from a PC. When I use LogMeIn, although I am working on a Mac, it makes it just like I am working on my work PC.

Reliability and Availability

I have never had to call them with an issue. What more can I say? The program works exactly like it is intended to--with no issues to speak of.

Alternatives Considered

Dropbox

I did not select LogMeIn; our IT guy did. But I totally agree with his choice in the program. LogMeIn is so much better than Dropbox. As I said, Dropbox gives you access to your files but LogMeIn gives you access to all your programs. I could not work from home like I do without this software. I use it every day!

Key Insights

Do you think LogMeIn Central by GoTo delivers good value for the price?

Yes

Are you happy with LogMeIn Central by GoTo's feature set?

Yes

Did LogMeIn Central by GoTo live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of LogMeIn Central by GoTo go as expected?

Yes

Would you buy LogMeIn Central by GoTo again?

Yes

Other Software Used

DonorPerfect, Adobe Acrobat Reader DC, QuickBooks Online

Likelihood to Recommend

Without LogMeIn, it would be much more difficult for me to work remotely. I need to be able to access my C drive and this program allows me to do that. Other programs give you access to your documents, but LogMeIn makes it like I am sitting in front of my work computer. I can do everything from home now that previously I had to be physically in the office to do.

LogMeIn is absolutely the best software I use!

Overall Satisfaction with LogMeIn Central