Item: LogMeIn Pro by GoTo
Rating: 10
Author: Verified User

Use Cases and Deployment Scope

LogMeIn is currently used by a small group of employees, including members from the accounting, sales and management teams. Our IT infrastructure is quite old, and didn't provide easy options for working remotely. LogMeIn offered a simple, secure and user-friendly solution that gave our workforce some additional flexibility and bandwidth as far as accessing information and completing certain tasks without having to be physically present in the office.

Pros and Cons

It's easy to access and manage files remotely.
I can use and administer multiple machines from a single account.

Price could be a little more competitive.
Screen resolution is spotty, especially on Mac.

Return on Investment

Excellent ROI -- the increased productivity more than pays the cost of the subscriptions.
Remote access has resulted in increased revenue because the sales team can respond to customers and create proposals from any location.

Alternatives Considered

TeamViewer and GoToMyPC

LogMeIn has the edge over TeamViewer and GoToMyPC when it comes to accessing/managing multiple machines. The interface is much cleaner and, at least in my experience, connectivity through LogMeIn has proven to be quite a bit more reliable than the other solutions. The one area where GoToMyPC may have an advantage is in its offering of month-to-month subscriptions; LogMeIn requires an annual subscription for the business plan.

Support Rating

My calls and e-mails to tech support have been few and far between, but those rare interactions were always pleasant and handled professionally. Most support can be accessed electronically, but when the need arises to actually speak to a human being, LogMeIn's customer service reps are clearly well-trained and knowledgeable. Another plus: there isn't the language barrier that I've experienced with other technology companies' support centers.

Key Insights

Do you think LogMeIn Pro by GoTo delivers good value for the price?

Yes

Are you happy with LogMeIn Pro by GoTo's feature set?

Yes

Did LogMeIn Pro by GoTo live up to sales and marketing promises?

Yes

Did implementation of LogMeIn Pro by GoTo go as expected?

Yes

Would you buy LogMeIn Pro by GoTo again?

Yes

Other Software Used

FileZilla, SonicWall VPN Clients, Webroot Endpoint Protection

Likelihood to Recommend

I've used LogMeIn both for working remotely and for supporting my team members remotely (read: offering tech support when I'm not in the office). Having tried a few other remote working solutions, LogMeIn is by far the most user-friendly and stable platform for my needs. In almost 10 years of use, I've only experienced one short outage.

An excellent, user-friendly remote work option for small business

Software Version

Overall Satisfaction with LogMeIn Pro