Item: LogMeIn Rescue by GoTo
Rating: 9
Author: Verified User

Overall Satisfaction

Use Cases and Deployment Scope

Our organization in my previous role, mostly used LogMeIn Rescue to support the various university departments. It allowed us technicians to easily remote-in and assist any user who is having issues. The biggest advantage for our use was we could remote to a client who was off-campus. Those clients who are recruiters for the university, often went without support beforehand. Now they are given full support.

Pros and Cons

Pros

Remote assistance without the worry of port security on user computers.
Practically no learning curve.
They include features such as chat and file transfer.

Cons

Connections were not always reliable.
Remote support on mobile devices.

Return on Investment

Reaching to clients who are off-campus.
Very easy to learn from the technician standpoint.
Client learning curve to download the file and run it.

Alternatives Considered

RealVNC,Windows RDP

While Windows RDP and RealVNC are easier to use from a technician standpoint, they potentially could leave security holes within your network infrastructure. LogMeIn Rescue provides the security and ease of use to provide clients the support they need.

Likelihood to Renew

Being that I no longer work as a technician, I cannot give a definite answer. If I still worked as a technician, I would definitely urge my supervisor to renew the use of LogMeIn Rescue. Once implemented and fine tuned, it is a reliable product.

Likelihood to Recommend

For a large university with many departments in other buildings and recruiters that are off-campus, LogMeIn Rescue really is a quality product to use. While nothing beats an in-person visit, LogMeIn Rescue is a great solution for quick fixes. I would definitely recommend this to anyone who has off-campus clients.

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Remote Support Simplicity