LogMeIn does the trick even if It could be better priced
February 21, 2019

LogMeIn does the trick even if It could be better priced

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with LogMeIn Rescue

LogMeIn is used by our IT department to service the entire state of Florida employees. We use it to fix issues remotely that would have previously resulted in us having to drive all over Florida to fix the issues.
  • Allows us to get users with limited to no computer experience to log us into their computer.
  • Share with multiple techs on particularly hard issues.
  • No prior downloads needed. Just a connection to the internet.
  • LogMeIn could be more cost friendly.
  • It has helped save us a few bucks by not having to travel to a location.
It is fairly identical except Bomgar uses the ability to use our website portal for users to connect directly to a technician.
LogMeIn rescue is well suited for remote users who can't always be somewhere in person.

LogMeIn Rescue by GoTo Feature Ratings

Screen sharing
9
File transfer
7
Instant message
5
Secure remote access with Smart Card authentication
Not Rated
Access to sleeping/powered-off computers
5
Over-the-Internet remote session
8
Initiate remote control from mobile
2
Remote management of servers & workstations
8
Remote Active Directory® management
Not Rated
Centralized management dashboard
Not Rated
Session record
3
Annotations
2
Monitoring and Alerts
2
Multi-platform remote control
4