LogMeIn is my preferred solution for remote access
April 10, 2019

LogMeIn is my preferred solution for remote access

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with LogMeIn Rescue

It is one of several screen sharing solutions used in the organization, along with SCCM and Google Hangouts.
  • The reboot and reconnect feature is very useful for troubleshooting.
  • File transfer is easy to use. This crucial feature is lacking in many other remote access solutions.
  • A simple interface for non-technical users to navigate.
  • I'd like to see a more automated connection process with fewer steps for the end user.
  • It reduces the number of steps and connection attempts in complex support cases where rebooting may be necessary.
LogMeIn is a fuller featured product that does everything I need it to.
Well suited to most remote support cases. Getting connected can be challenging sometimes for extremely non-technical users.

LogMeIn Rescue by GoTo Feature Ratings

Screen sharing
9
File transfer
9
Instant message
6
Secure remote access with Smart Card authentication
Not Rated
Access to sleeping/powered-off computers
Not Rated
Over-the-Internet remote session
9
Initiate remote control from mobile
Not Rated
Remote management of servers & workstations
Not Rated
Remote Active Directory® management
Not Rated
Centralized management dashboard
Not Rated
Session record
Not Rated
Annotations
Not Rated
Monitoring and Alerts
Not Rated
Multi-platform remote control
Not Rated