LogMeIn to the Rescue
May 14, 2019

LogMeIn to the Rescue

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with LogMeIn Rescue

We use LogMeIn to access our customers' computers so that we may assist them with technical issues and to use administrative credentials to help them with downloads and settings.
  • Remote access
  • Respond to emails
  • Provide on going education of their product
  • A larger view of the screens that have multiple monitors. You can see multiple monitors but its very small and cumbersome to work with.
  • It is much easier to resolve technical issues when I am able to access a customer's computer via remote access.
It's very well suited for remote access issues.

LogMeIn Rescue by GoTo Feature Ratings

Screen sharing
7
File transfer
Not Rated
Instant message
9
Secure remote access with Smart Card authentication
Not Rated
Access to sleeping/powered-off computers
Not Rated
Over-the-Internet remote session
10
Initiate remote control from mobile
4
Remote management of servers & workstations
10
Remote Active Directory® management
10
Centralized management dashboard
9
Session record
10
Annotations
10
Monitoring and Alerts
Not Rated
Multi-platform remote control
Not Rated