Item: LogMeIn Rescue by GoTo
Rating: 9
Author: Verified User

Use Cases and Deployment Scope

LogMeIn is used by our business to access our client's workstations to resolve issues for them that they are unable to describe. It allows us to work on the computer with the client without having to rely on the client's previous knowledge of computers. With file transfer and full remote control, we can do just about anything we need on our client's workstations.

Pros and Cons

LogMeIn is very easy for our clients to log in with and understand how to use.
LogMeIn is quick and doesn't take too much time to connect to people's devices.
LogMeIn works on more than just computers and will allow access to just about anything needed.

I don't particularly have a problem with any of its functionality, all issues are brought about by clients having slow internet.

Return on Investment

The speed of connecting and the ability to do what I need on a client's computer without their assistance is crucial.

Alternatives Considered

I don't know of any other businesses that are like LMI, and I only have experience with LMI. I have not used any of the other options for remote login.

Other Software Used

GoToMeeting, RingCentral, Microsoft 365 Business

Likelihood to Recommend

LogMeIn is really well suited for those who don't know how to use a computer very well. It's very straightforward and easy to use. I would say the only detriment that I see is that clients seem to think it's a bit scary sometimes to have someone controlling their computer for them, but I'm not sure what can be done on LogMeIn's side to help this as it seems like a personal issue.

LogMeIn is a FANTASTIC option for your remote login needs

Overall Satisfaction with LogMeIn Rescue