Item: LogMeIn Rescue by GoTo
Rating: 9
Author: Verified User

Use Cases and Deployment Scope

I along with other team members use LogMeIn Rescue as part of the Service Desk team in IT to remotely connect to user's computers to help troubleshoot and resolve issue[s].

Pros and Cons

LogMeIn Rescue allows to see and access areas that are not available using Microsoft Teams.
LogMeIn Rescue allows to see and access areas that are not available using Zoom.
LogMeIn Rescue allows to quickly and easily obtain background information about a computer such as processes currently running, list of installed software, computer specs, etc.
LogMeIn Rescue provides a built-in secure file transfer client.

The UI is techy rather than consumer-oriented.

Return on Investment

Although difficult to quantify ROI, definitely saves time, thus money, when troubleshooting or fixing an issue.
LogMeIn Rescue gives the ability to carry out many steps that otherwise, over email, could veer other directions if attempted by the user.

Alternatives Considered

TeamViewer, Microsoft Teams, Zoom, Remote Desktop Manager and Remote Desktop Services

LogMeIn allows [the] same or more ability and features than the others. And, it is more trusted by our Security Department than the other popular product.

Key Insights

Do you think LogMeIn Rescue by GoTo delivers good value for the price?

Yes

Are you happy with LogMeIn Rescue by GoTo's feature set?

Yes

Did LogMeIn Rescue by GoTo live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of LogMeIn Rescue by GoTo go as expected?

Yes

Would you buy LogMeIn Rescue by GoTo again?

Yes

Other Software Used

CyberArk Privileged Account Security, Sophos Central Device Encryption (formerly SafeGuard)

LogMeIn Rescue for troubleshooting issues on a user's computer is leaps ahead of using a general communication tool such as Microsoft Teams or Zoom. Those two tools suppress viewing and access to some areas that cause required interaction on [the] user's part - most users prefer as much to be done without their action.

Troubleshoot and Resolve Issues Remotely with LogMeIn Rescue

Overall Satisfaction with LogMeIn Rescue