Support that allows any company to reach out remotely to an end users desktop. Brilliantly Simple.
September 09, 2021

Support that allows any company to reach out remotely to an end users desktop. Brilliantly Simple.

Matt Higgins | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Rescue

It is used as a remote support tool to help with any application issues or troubleshooting computer problems. We have clients all over the world and try to support any system with this tool. Hands down, it is the best remote support tool I have ever used. I have been using LogMeIn Rescue for 15 years. I knew them when they were in Woburn, Mass.
  • Remote support
  • API interfaces
  • Support
  • Knowledge base
  • Online recording of session
  • Grammer checker in chat
  • Billing timer
  • Just one day a month pays for the subscription
  • It pays for itself quickly
The software is very commercial and professional. TeamViewer is the big competition for LogMeIn Rescue, but they are more targeted on the home user wanting to get access to their home computer. Whereas LogMeIn Rescue targets this true remote support solution for companies that need to remote help clients.

Do you think LogMeIn Rescue by GoTo delivers good value for the price?


Are you happy with LogMeIn Rescue by GoTo's feature set?


Did LogMeIn Rescue by GoTo live up to sales and marketing promises?


Did implementation of LogMeIn Rescue by GoTo go as expected?


Would you buy LogMeIn Rescue by GoTo again?


Microsoft 365 (formerly Office 365), Amazon Web Services
It is best suited for application support. If you have designed an application that your end-users will need remote help learning or understanding, this tool makes it very easy to get connected and track everything you do. It's very robust for many technicians and sessions. I love that I can work on many computers all at once!

LogMeIn Rescue by GoTo Feature Ratings

Screen sharing
File transfer
Over-the-Internet remote session
Session record
Multi-platform remote control