LogMeIn Rescue provides a simple but efficient set of features to do the job
September 10, 2021

LogMeIn Rescue provides a simple but efficient set of features to do the job

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with LogMeIn Rescue

LogMeIn Rescue is used for accessing customer systems remotely and providing required assistance to the customers. It is an excellent product for the technical support department as it allows the technician to chat with the customer and resolve the issue. The file transfer system is incredibly useful as it allows instant file transfer. Also, the feature of screen recording and screenshot capture is equally useful.
  • Remote access
  • Screen recording of entire session for quality purposes
  • Allows the technician to capture screenshots of the issue
  • Chat log for quality purposes
  • These should be an option for voice call along with the chat option
  • Session transferring is difficult and faces breakdown
  • Frequent connectivity issues at low bandwidth
  • Has helped to resolve issues quickly
  • Has improved the quality of service
  • Improved the response time
LogMeIn Rescue provides an easier interface and clean and crisp icons to perform day to day tasks in service teams. Using other software can be more demanding and overwhelming due to the complexity and overabundance of options. Also there is an economical advantage as well. Overall, its simple and basic but it works well.

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Incredibly helpful for technical support teams as it is easy to configure and connect to LogMeIn Rescue. However, it's not suited for collaborative work as there's no option to collaborate via call.

Rescue Feature Ratings

Screen sharing
File transfer
Over-the-Internet remote session
Session record
Monitoring and Alerts
Multi-platform remote control