Solid choice for a remote support solution
September 23, 2021
Solid choice for a remote support solution
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with LogMeIn Rescue
We make use of LogMeIn Rescue within our ICT Department at a third-line support level to allow connections into the system from 3rd party suppliers that require remote access to our environment. The product offers us a quick, secure, customizable way to offer remote support without the additional steps of settings up firewall rules and adapting security policies.
- Quick support
- Company branding
- Cloud based support
- Price
- Simplifying offering (mobile support)
- Saves on travel time
- Allows fast resolution for support
- Professional appearance
LogMeIn Rescue is a solid choice for a remote management solution. It fairs well against its competitors and has all of the functionality that anyone could need. Where it could be improved is on cost. It is quite expensive compared to its rivals, and there are other products available that offer similar functionality for less. It is a very good product, however.
Do you think LogMeIn Rescue by GoTo delivers good value for the price?
Not sure
Are you happy with LogMeIn Rescue by GoTo's feature set?
Yes
Did LogMeIn Rescue by GoTo live up to sales and marketing promises?
Yes
Did implementation of LogMeIn Rescue by GoTo go as expected?
Yes
Would you buy LogMeIn Rescue by GoTo again?
Yes