Great tool for supporting users and managing devices
February 19, 2025

Great tool for supporting users and managing devices

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with LogMeIn Resolve

We use LogMeIn Resolve to help our customers troubleshoot issues using the available remote support tools. Both instant remote support and camera share have saved both our team and customers waiting on support due to travel time and scheduling. We are able to help them out the moment they need it so they can get back to doing what they need to do for their businesses.

Pros

  • Easily connect with customers of all technical ability
  • Provides tools to connect to all types of devices (PC, Mac, mobile devices)
  • Offers a clean, simple design for agents to navigate through

Cons

  • More flexibility with customizing the agent dashboard
  • Change the support interface to make simultaneous remote session a bit more accessible on the left-side menu
  • Include detailed instructions on the agent's screen when helping a Mac user run through all the necessary permissions needed to connect
  • LogMeIn Resolve has increased productivity for our support teams with the addition of camera share. Not only are we able to remote into workstations, but with camera share we can utilize end user and customer phones to visually see physical setups to troubleshoot some situations on the fly.
  • Unattended support now requires the agent to enter in a signature key as an extra layer of security before accessing a device, which further improves the safety of all devices registered for unattended.
The interface is very clean and easy to navigate. All of the main support tools are organized along a left-side menu with relevant subcategories listed for each. The interfaces for each of the categories are also clean and easy to use. The one thing I would improve is the display of multiple, simultaneous support sessions. They are listed in the lower half of the left-side menu and you have to scroll down to access them all to switch between. The admin console is also easy to access from an upper-right menu.
Remote access and management is a huge benefit to our industry. It allows us to respond much quicker to end user and customer needs, in turn boosting their own productivity and satisfaction. Without these tools, support times would be extended due to the need for scheduling and travel to address these same issues that may only take several minutes.
  • AnyDesk
LogMeIn Resolve has a much cleaner interface to organize assets and initiate support sessions than other platforms used in the past.

Do you think LogMeIn Resolve delivers good value for the price?

Yes

Are you happy with LogMeIn Resolve's feature set?

Yes

Did LogMeIn Resolve live up to sales and marketing promises?

Yes

Did implementation of LogMeIn Resolve go as expected?

Yes

Would you buy LogMeIn Resolve again?

Yes

LogMeIn Resolve is great for ad-hoc remote support with end users or customers that need on-demand assistance. The unattended support function makes it easy to connect to devices within an organization and provides several options on starting up the session that were not available with previous services. I can log in remotely to my work PC and black out the screen, so any sensitive information remains confidential.

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