Great mobile device remote support tool.
February 19, 2025

Great mobile device remote support tool.

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with LogMeIn Resolve

I use LogMeIn Resolve to provide remote support to end-users mobile devices. Our devices are located in host facilities that IT does not have physical access to.

Pros

  • Easy guided remote support tool.
  • Helpdesk ticketing and tracking.
  • Provide remote access to mobile devices (iOS).

Cons

  • Improve clipboard copy/paste usability.
  • Quick helpdesk support response.
  • Improved productivity.
  • Saving money using iPads versus PCs at locations.
Fairly self-explanatory to set up LogMeIn Resolve and connect. End-users were successful in installing and starting remote support app.
We only use it for remote support. It has met our needs to support mobile devices whereas we could not support them prior.

Do you think LogMeIn Resolve delivers good value for the price?

Yes

Are you happy with LogMeIn Resolve's feature set?

Yes

Did LogMeIn Resolve live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of LogMeIn Resolve go as expected?

Yes

Would you buy LogMeIn Resolve again?

Yes

Using LogMeIn Resolve, I remotely helped user install Teams and login. User is not proficient in using computers. Remotely help users navigate apps on iPad including using authentication to access apps.

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